Order Processing Time
All orders are carefully processed within 1 to 3 business days after payment confirmation. During peak seasons or promotional events, processing times may occasionally take longer. We strive to process and dispatch your order as quickly as possible to ensure timely delivery. Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Destinations and Delivery Timeframes
Currently, we ship exclusively within the United States. We do not support international shipping at this time. Once your order leaves our warehouse, the estimated delivery time is typically between 5 and 7 business days depending on your location and local carrier services. Remote or rural areas may experience slight delays.
Shipping Fees and Free Shipping Policy
We are pleased to offer free standard shipping on all orders within the United States. There are no minimum purchase requirements or hidden charges for shipping. Our free shipping service is reliable and ensures your jewelry arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package status online. If you do not receive this email within 48 hours of placing your order, please check your spam folder or contact our customer support team.
Shipping Carriers
We partner with trusted carriers to deliver your orders securely, including USPS, UPS, and FedEx. The choice of carrier depends on your delivery address and package size.
Address Accuracy
To avoid delays or lost packages, please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for orders delayed or lost due to incorrect or incomplete shipping information provided by the customer.
Shipping Restrictions and Delays
While we make every effort to deliver on time, factors such as extreme weather conditions, holidays, or unforeseen disruptions with carriers may affect delivery times. We appreciate your understanding in such cases.
Expedited Shipping
Currently, we do not offer expedited or express shipping options. All orders are shipped via standard free shipping.
Customer Support
If you have any questions about your order status, shipping times, or need help with your delivery, please contact us at:
Email: [email protected]
Phone: +1 (615) 489-0887
Our dedicated support team is happy to assist you promptly.