At Curtissa, we are committed to your satisfaction and confidence in shopping with us. We offer a 30-day free return and exchange policy with no restocking fees, so you can shop with peace of mind.
If for any reason you are not completely satisfied with your purchase, you may return or exchange the item(s) within 30 days from the date of delivery.
To be eligible for a return or exchange, please ensure that:
- The item is unworn, unused, and in the same condition as when you received it.
- All original packaging, certificates, accessories, and tags are intact and included.
- You provide a copy of your original order confirmation or receipt.
Who Pays for Return Shipping?
Curtissa covers the cost of return and exchange shipping within the United States. We provide prepaid return labels to make the process as easy as possible for you. For international returns, shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
How to Request a Return or Exchange
To initiate a return or exchange, please contact our customer support team within 30 days of receiving your order. Provide your order number, the reason for the return, and any relevant photos if applicable.
You can reach us at:
Email: [email protected]
Phone: +1 (615) 489-0887
Our team will guide you through the next steps and send you a prepaid return label if applicable.
Refund Processing
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and credited back to your original payment method.
Please note: it may take additional time for your bank or credit card company to post the refund to your account.
Exchanges
If you wish to exchange an item for a different size, style, or color, please let us know during your return request. Once we receive the returned item, we will ship the replacement as soon as possible, subject to availability.
Non-Returnable Items
For hygiene reasons, customized, engraved, or personalized jewelry cannot be returned or exchanged unless there is a manufacturing defect or the item arrives damaged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos and order details. We will arrange a replacement or full refund at no extra cost to you.
Additional Information
- Returns or exchanges made after 30 days from delivery will not be accepted.
- Items returned without prior approval may be refused or returned at the customer’s expense.
- Please ensure returned packages are securely packed to avoid damage during transit.
Need Assistance?
Our customer support team is here to help with any questions regarding your order, returns, or exchanges.
Address: 125 Marshall Ave, Gordonsville, TN 38563, United States
Email: [email protected]
Phone: +1 (615) 489-0887
Thank you for choosing Curtissa. We appreciate your trust and look forward to serving you again.